Questions about WhatSyncs

WhatSyncs is a WhatsApp connectivity platform. It synchronizes business WhatsApp conversations, media and multiple numbers with CRMs and applications through a REST API and real-time webhooks, so companies can keep the systems they already run.

You connect an authorized business WhatsApp account using the standard linked-device flow — the same mechanism you use when pairing WhatsApp with a desktop or web client. Once the session is linked, WhatSyncs keeps it connected and monitors its health.

Yes. Each business number is a separate connection with its own session, health status and event stream, and all of them are managed from one place. Teams commonly run separate numbers for sales, support, leasing, branches or regions.

No. WhatSyncs is infrastructure that sits between WhatsApp and your systems. There is no CRM to migrate to, no new inbox your team has to adopt and no workflow rebuild — your CRM stays exactly where it is.

No. WhatSyncs is an independent software platform. It connects to WhatsApp accounts that you own and authorize, and it is not WhatsApp itself or an official WhatsApp product.

Yes. WhatSyncs is designed to connect WhatsApp conversations with the CRM and business systems you already use, through webhooks and a REST API. If your CRM can receive an HTTP request or call an API, it can be connected.

Yes, and it is one of the most common setups. Custom and in-house systems integrate the same way as commercial CRMs: point a webhook endpoint at WhatSyncs to receive events and call the REST API to send messages or pull conversations.

Yes. Incoming and outgoing messages, message status updates and connection events are delivered to your endpoint as they happen. Payloads can be signed so your systems can verify that an event originated from WhatSyncs, and failed deliveries are retried.

Yes. You can send messages from any connected number with an authenticated REST call, which means your CRM, helpdesk or internal application can send from the same number your team uses.

Yes. WhatSyncs is built API-first: authenticated REST endpoints for messages, conversations, media and connections, plus signed webhooks with retries and idempotency keys so events can be processed safely.

Every message carries a stable identifier, and WhatSyncs reconciles messages seen through real-time events, reconnects and history synchronization against it. Webhook deliveries also carry an idempotency key so a retry does not create a second record in your CRM.

Yes. Available media — images, videos, documents and PDFs — is synchronized alongside the conversation data and can be retrieved through the API, so attachments end up on the customer record rather than on one person's phone.

Yes. Voice notes and other audio messages are treated as media: they are synchronized with the conversation and made available for download through the API.

Yes. Every connected session is monitored continuously and surfaced with a status such as healthy, syncing, reconnecting or disconnected. Connection events can also be delivered to your webhook endpoint so your own alerting can react.

Where the connected WhatsApp session makes it available, WhatSyncs can synchronize existing conversation history so your systems start with context rather than an empty timeline. How far back history reaches depends on what the linked session exposes, so it is not guaranteed to cover every message ever sent.

The Free plan gives you up to 3 WhatsApp connections and 1,000 active chats per month, with API access, webhooks, media sync, history sync and connection monitoring included. No credit card is required to start.

An active chat is a conversation with a single contact that had at least one synchronized message during the billing month. Ten messages back and forth with the same customer in a month counts once, not ten times.

Professional is $10 per WhatsApp connection per month with unlimited active chats. Five connected numbers cost $50 per month — you are billed for the numbers you connect, not for the people who use them.

No. You can create an account, connect up to three numbers and run a full integration on the Free plan without entering payment details.