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Ecommerce
Ecommerce conversations on WhatsApp are short, high-volume and mostly about one of three things: is it in stock, where is my order, and can I return it. All three have an answer in a system you already run — the problem is that the question arrives somewhere else.
Amira Khan
Contact · Your CRM · Deal: Villa 17
WhatsApp · Sales
09:41
Hi — is Villa 17 still available for viewing this weekend?
WhatsApp · Sales
09:43
It is. Sending the brochure and floor plan now.
Synced to record
09:43
villa-17-brochure.pdf · 2.4 MB
WhatsApp · Sales
09:52
Voice note · 0:24
A customer asks where their order is. The tracking status is in the commerce platform, the customer record is in the CRM, and the question is on WhatsApp — so someone alt-tabs between three systems to answer a question a machine could answer instantly.
At volume this does not scale, and the conversation history that would tell you which products generate the most questions never reaches anything that can analyse it.
Inbound messages reach your helpdesk or commerce integration as events, matched to the customer record. Your systems already know the order status — now they know the question too.
Order confirmations, shipping updates and back-in-stock notifications can be sent through the API from the same number customers already message, triggered by your commerce platform rather than by a person.
How it helps
Inbound messages reach your helpdesk or commerce integration as events, matched to the customer record. Your systems already know the order status — now they know the question too.
In practice
Order confirmations, shipping updates and back-in-stock notifications can be sent through the API from the same number customers already message, triggered by your commerce platform rather than by a person.
Amira Khan
Contact · Your CRM · Deal: Villa 17
WhatsApp · Sales
09:41
Hi — is Villa 17 still available for viewing this weekend?
WhatsApp · Sales
09:43
It is. Sending the brochure and floor plan now.
Synced to record
09:43
villa-17-brochure.pdf · 2.4 MB
WhatsApp · Sales
09:52
Voice note · 0:24
An active chat is one conversation with one contact that had at least one synchronized message during the billing month. A customer sending fifteen messages about one order counts once.
That is deliberately friendly to support-heavy usage, where message counts say very little about value.
Your systems can send messages through the API from a connected number. What you send, to whom and how often is your decision and your responsibility — including consent and any applicable messaging rules in your market.
No. WhatSyncs connects WhatsApp to the helpdesk you already run. Agents, macros, SLAs and reporting stay where they are.
FAQ
An active chat is a conversation with a single contact that had at least one synchronized message during the billing month. Ten messages back and forth with the same customer in a month counts once, not ten times.
Yes. You can send messages from any connected number with an authenticated REST call, which means your CRM, helpdesk or internal application can send from the same number your team uses.
Yes. Incoming and outgoing messages, message status updates and connection events are delivered to your endpoint as they happen. Payloads can be signed so your systems can verify that an event originated from WhatSyncs, and failed deliveries are retried.
Yes. Available media — images, videos, documents and PDFs — is synchronized alongside the conversation data and can be retrieved through the API, so attachments end up on the customer record rather than on one person's phone.
Start with up to 3 WhatsApp connections and 1,000 active chats per month. No credit card required.