WhatSyncs is launching with 3 WhatsApp connections free. Start Free →
Customer support
Support on WhatsApp works well right up to the moment it needs to be measured, escalated or handed over. A shared phone has no queue, no assignment, no history beyond what fits on screen — and no way of telling you it stopped receiving messages.
Sales — Dubai
+971 4 000 0001
Leasing
+971 4 000 0002
Customer Support
+971 4 000 0003
Abu Dhabi Branch
+971 2 000 0004
Management
+971 4 000 0005
5
Connections
4
Syncing normally
1
Needs attention
Customers message the business number and someone answers, usually quickly. But there is no record of how long it took, no way to escalate to a specialist without a copy-paste, and no way to see whether anything was missed overnight.
The worst version of this failure is silent: the linked session drops, messages keep arriving on the phone, and nothing reaches the helpdesk for two days. Nobody notices until a customer escalates.
Inbound messages arrive as webhook events. Your integration creates or updates a ticket in the helpdesk you already run, with the connection determining the queue.
Support is the function where a silent integration failure costs the most, because customers assume no reply means they are being ignored. Every connection is monitored continuously and reports its state.
How it helps
Inbound messages arrive as webhook events. Your integration creates or updates a ticket in the helpdesk you already run, with the connection determining the queue.
Health score
3 of 4 connections are syncing normally. One session needs to be re-linked.
Sales
Last event 2s ago
Leasing
Last event 6s ago
Support
No events for 14m
Management
Last event 31s ago
Incident
In practice
Support is the function where a silent integration failure costs the most, because customers assume no reply means they are being ignored. Every connection is monitored continuously and reports its state.
Sales — Dubai
+971 4 000 0001
Leasing
+971 4 000 0002
Customer Support
+971 4 000 0003
Abu Dhabi Branch
+971 2 000 0004
Management
+971 4 000 0005
5
Connections
4
Syncing normally
1
Needs attention
Only if you want them to. WhatSyncs synchronizes conversations regardless of where agents reply from — the WhatsApp client, or your helpdesk through the API.
Many teams start by synchronizing for visibility and reporting, then move replies into the helpdesk once the data is proven.
Where the connected session exposes it, existing conversation history can be synchronized, so a returning customer's previous issue is on the record rather than something they have to explain again.
In seconds. Delivery is event-driven rather than scheduled: WhatSyncs posts to your endpoint as the message arrives, rather than on a polling interval.
FAQ
Yes. Every connected session is monitored continuously and surfaced with a status such as healthy, syncing, reconnecting or disconnected. Connection events can also be delivered to your webhook endpoint so your own alerting can react.
Yes. Incoming and outgoing messages, message status updates and connection events are delivered to your endpoint as they happen. Payloads can be signed so your systems can verify that an event originated from WhatSyncs, and failed deliveries are retried.
Where the connected WhatsApp session makes it available, WhatSyncs can synchronize existing conversation history so your systems start with context rather than an empty timeline. How far back history reaches depends on what the linked session exposes, so it is not guaranteed to cover every message ever sent.
Yes. Available media — images, videos, documents and PDFs — is synchronized alongside the conversation data and can be retrieved through the API, so attachments end up on the customer record rather than on one person's phone.
Start with up to 3 WhatsApp connections and 1,000 active chats per month. No credit card required.